Gas and electricity disconnection ban to end in June

May 12, 2021 By identybeauty 0

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A moratorium which has been preventing home electricity and gas disconnections will be lifted on 1 June.

The moratorium, which has been in place since March 2020, was designed to add a layer of protection for customers during Covid-19 restrictions.

The Commission for Regulation of Utilities said it was lifting the moratorium because of an upward trend in debt levels that may develop into a long-term challenge for customers and suppliers.

It said some customers were staying in debt with their suppliers for longer which “stores up the problem” to a later date.

CRU Chairperson Aoife MacEvilly said customers were encouraged get in touch with their supplier as early as possible if they are experiencing difficulty in paying bills or wish to establish their eligibility to register as a vulnerable or priority customer.

She said reverting the moratorium “will help avoid increasing customer debt”.

The CRU said the lifting of the moratorium comes in line with the easing of restrictions and before warmer summer months in which gas and electricity consumption is normally lower.

It said a range of measures are in place to protect customers and anyone experience difficulty paying bills is encouraged to engage with their supplier.

Irish suppliers complying with the voluntary ‘Energy Engage Code’ will not disconnect a customer that is engaging with them.

Customers must also be provided with every opportunity to avoid a disconnection, including a range of payment options like a debt-repayment plan.

The CRU advises customers to submit regular meter readings to ensure bills are accurate.



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